Financial Information
Our financial counselor may contact you during your hospital stay to discuss financial arrangements for the payment of your bill. Please understand we do so only because it is better to talk face-to-face rather than by phone after you have been discharged. Specific concerns for you could involve not having insurance coverage, payment of non-covered charges, or self-pay balances.
If you are concerned about your ability to pay or wish to discuss available sources of assistance before leaving the hospital, our financial counselor can assist you at Call682-341-5028.
Should any questions arise about your hospital bill, billing procedure, or credit policy, feel free to call Customer Service at Call855-241-2455. The Customer Service office hours are Monday through Friday, 8 am to 5 pm EST. For your convenience, Customer Service may be contacted via e-mail as well at corp.billing@adventhealth.com.
Billing and Financial Services
-
Billing and Financial Services
Learn about registration, payment options, financing and our online billing system to help keep your account organized and up-to-date.
-
Financial Assistance
Our faith-based facilities are committed to excellence in providing quality health care while serving the diverse needs of those living in our area.
-
Price Estimates
We're pleased to offer price estimates for patients to empower you to make the best possible choice for your care.
-
Understanding Your Statement
So you can focus on healing, we'll help you understand your statement, how to pay for care and the options available to cover your health care cost. You can also find information on how to generate an itemized bill through your AdventHealth Account.
-
Insurance
Insurance can be complex. Let us help you navigate your options and make informed decisions. Learn more about the Healthcare Marketplace, coverages commonly accepted by AdventHealth, your coverage and other options available to you. We’re here for you.
-
Contact Us
For billing questions or if you need further assistance, please contact a member of our Patient Financial Services team or reach us online.
Payment Options
- Payments Accepted
-
For your convenience, we accept the following forms of payment. It is your responsibility to make arrangements for payment.
- Checks (personal or traveler's)
- Cash
- MasterCard
- VISA
- Discover
- AMEX
- CareCredit®
Hospitals and doctors charge separately. Your account with us consists of charges for your room, meals, the use of equipment, supplies and services provided by the hospital's staff.
- Professional Services
-
As a patient, you may receive bills from independent physicians, clinics or group practices for physician services provided during your treatment/stay at the hospital. Some examples include anesthesiologists, radiologists, or emergency physicians. These physicians are not employees or agents of the hospital.
- Estimate Your Out-of-Pocket Cost
-
Texas Health Hospital Mansfield is pleased to offer a good-faith estimate to provide you with better clarity and understanding of your health care investment in advance of services. For a personalized cost estimate, choose one of the following options:
- Please visit this page to view price estimates for health care services.
- Call Call817-551-2739. If you have insurance, you will need to have your insurance card available.
- Questions to Ask Prior to Requesting an Estimate
-
What is the exact name of the procedure(s)?
- Ask the doctor to clearly write out the name of the procedure. Correct spelling is important since many surgery names sound similar.
What CPT code(s) will be used for the procedure(s)?
- CPT codes are the billing codes used by providers for physician services. If you do not have this, please be sure to have the exact name of the procedure.
What ICD-9 diagnosis code(s) will be used?
- The International Classification of Diseases codes identify your health condition and allow health care professionals anywhere in the country to have a shared understanding of conditions.
Will you be staying overnight?
- Does the doctor expect that you will be admitted to the hospital as an inpatient overnight, or that you will be treated on an outpatient basis?
- We aspire to give consumers meaningful information as they seek to restore their health. We believe consumers should be equipped with personalized and accurate estimates. We are making it easier for patients to make informed decisions about their health care by offering them personalized estimates for hospital procedures before they receive care. The estimates are based on their insurance coverage and the typical care experience for patients receiving similar services from the same physician.
In addition, be sure to have the first and last name of the doctor who ordered the procedure. For surgical procedures, please provide the surgeon’s first and last name.
Pay Your Bill Online
As a faith-based medical organization, we’re committed to making sure everyone has access to quality care. Every day, we work with families with different backgrounds and medical challenges, and we can always find a solution that works for you. Whether you need financial assistance and a price estimate, or you just have questions about your bill, we’re here to help.
Providers Who Bill Separately
A hospital stay can bring many visits and services from multiple medical providers. Services may be provided in the hospital by AdventHealth as well as by other health care practitioners who may bill you separately, like the providers below.
If you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. This way, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.
Specialty | Provider | Phone | Provider Portal Link | Billing Address |
|---|---|---|---|---|
Anesthesiology | North Star Anesthesia | North Star Anesthesia Bill Pay | PO Box 224563, Dallas, TX 75222 | |
Emergency Medicine | TeamHealth | TeamHealth Bill Pay | ||
Pathology | Huguley Pathology Consultants, PA | Huguley Pathology Consultants Bill Pay | PO Box 879, Burleson, TX 76097 | |
Radiology | Radiology Associates of North Texas | Radiology Associates of North Texas Bill Pay | PO Box 1723, Indianapolis, IN 46206 |
Serving the Needs of Those in Our Area
At AdventHealth, we are committed to excellence in providing quality health care to all individuals in need. We believe that every person deserves access to medical treatment, irrespective of their financial circumstances. Therefore, we assure you that all patients will be treated with compassion and respect, regardless of their ability to pay. Our mission is to extend the healing ministry of Christ and we remain committed to upholding this principle at all times.
Financial assistance is only available for emergent care or medically necessary care, except as may be determined in the sole discretion of AdventHealth on a case-by-case basis. Patients may apply for financial assistance in accordance with the guidelines set forth in the Financial Assistance Policy below. Verification of income and financial information is required.
AdventHealth limits amounts billed for uninsured patients for emergency and medically necessary care that may be eligible for financial assistance to Amounts Generally Billed (AGB). The AGB amounts are determined by taking all accounts paid in full over a recent 12-month period for Medicare, Medicare Advantage and contracted commercial insurance and calculating the average discount given.
If you receive emergency or medically necessary care and are eligible for assistance under our Financial Assistance Policy, you will never be billed more than this amount. To request the actual percentage discount applicable to your hospital of choice, please refer to the contact information provided on the cover page of the financial assistance document packet or the contact information included on the financial assistance section of the financial assistance web page.
Per our Financial Assistance Policy, to qualify for a 100% reduction in your financial responsibility, you must have received emergency or medically necessary care and have an annual household income that does not exceed 250% of the Federal Poverty Guideline, according to the table below. An application and supporting documentation is required to qualify.
2026 Federal Poverty Guidelines | ||||
|---|---|---|---|---|
Household Size | 100% of Poverty | 250% of Poverty | 400% of Poverty | 600% of Poverty |
1 | $15,960 | $39,900 | $63,840 | $95,760 |
2 | $21,640 | $54,100 | $86,560 | $129,840 |
3 | $27,320 | $68,300 | $109,280 | $163,920 |
4 | $33,000 | $82,500 | $132,000 | $198,000 |
5 | $38,680 | $96,700 | $154,720 | $232,080 |
6 | $44,360 | $110,900 | $177,440 | $266,160 |
7 | $50,040 | $125,100 | $200,160 | $300,240 |
8 | $55,720 | $139,300 | $222,880 | $334,320 |
Texas Health Mansfield Hospital Physician Financial Assistance
Financial Aid Policies and Applications
-
Language
Summary of our Financial Assistance Policy
Financial Assistance Application
Financial Assistance Policy
Plans That Fit Your Needs
You’re ready to focus on healing. And we don’t want your medical bills to distract you from your most important goal: getting well. That's why we offer multiple ways to help you manage and pay your bill, including:
- Making either a full or partial payment
- Paying with your checking or savings account
- Paying with your credit or debit card
- Setting up and managing a payment plan online
Your Legal Protection From Balance Billing
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you’re protected from surprise billing — also known as balance billing. Learn more about your rights and the federal No Surprises Act.
Helping Patients Make Informed Decisions
We're committed to price transparency and believe you should know the cost of items and services well before you receive a medical bill. A hospital’s charges are the same for all patients, but each patient’s responsibility may vary, depending on payment plans negotiated with individual health insurance companies and your out-of-pocket responsibility (i.e., deductible, co-insurance, copays, etc.). Click below to learn more and use our price estimator tool.
Introducing the CareCredit® Credit Card
We partner with CareCredit to offer promotional financing options* to help you get the care you need, when you need it. Take a moment to explore your options and decide what fits your needs best.
*Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.
Pay With Confidence
- World-class system in partnership with Vantiv and Wells Fargo
- Millions of patient payments across hundreds of providers
- Enterprise-grade security and HIPAA-compliant privacy policies
Your Voice Matters
Thank you for choosing AdventHealth. Your satisfaction is important to us. If you have concerns or believe your bill is incorrect, you have several options to resolve the issue. You can submit a dispute in writing to the address below, including the:
- Date(s) of service
- Description of the dispute
- Guarantor number
- Patient's name
You can also contact our customer service team at the phone number below. While your dispute is under review, payment requirements for the disputed amount will be waived. However, all undisputed balances will continue to be processed through the normal billing process. If you are represented by an attorney, you can also inform us by mail or phone using the contact information below to provide all necessary documentation
Billing Feedback/Concerns:
Customer Service: 855-241-2455
Mail: AdventHealth Customer Service, PO Box 935979, Atlanta, GA 31193-5979
Contact: Financial Contact Form
For notice of attorney representation or to discuss a legal billing matter:
Phone: 800-706-1037
Your Legal Protection From Balance Billing
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you’re protected from surprise billing — also known as balance billing. Learn more about your rights and the federal No Surprises Act.
Take Health Into
Your Own Hands
Do more than ever before in one handy download.
- View Lab Results
- Pay Bills
- Message Your Care Team
- Schedule Appointments
- Urgent Care Video Visits
- Access Health Records with MyChart
